Is there a warranty on Qahwati machines?
Yes, the warranty is for two years from the date of purchase.
What is included in the warranty?
The warranty includes coffee makers, press, and capsule organizers.
How is the warranty implemented?
The warranty includes the direct replacement of the machine (in the first year) and its repair or replacement in the second year.
Does Qahwati shoulder the shipping fees upon activating the guarantee?
Yes, we shoulder the shipping fees given that the terms of the warranty are in effect, while the customer takes care of the delivery of the machine to the company's headquarters.
What countries can you ship to?
Currently, shipping is only available within the Kingdom of Saudi Arabia.
What is the expected shipping time?
Shipping time is between 3-5 business days.
Can I cancel my order?
You can cancel your order completely before it enters the shipping stage.
If you want to cancel your order, you can contact us and we will take the necessary steps to proceed with your request, as applicable.
Is it possible to return the goods after received?
Yes, the goods can be returned and a full refund can be made within 7 days from the date of receiving the shipment.
Who will pay for the shipping fees when returning the goods?
The customer will shoulder the shipping fees for the returned merchandise.
When will the refund be made for the returned goods?
The amount will be refunded to the customer's card within 2 to 7 business days of successfully canceling the order.